Procurement

In order for us to provide our constituents with the highest level of support, we require all hardware and software technology purchases to be made in consultation with one of our staff members.  Purchasing through OTS has many benefits, including University-negotiated pricing, comprehensive warranties, guaranteed compatibility with existing equipment, and configurations approved to operate within policy on GW's network.  For the full IT Procurement Policy, click here.  OTS administers and exercises service and purchase contract agreements on behalf of the Columbian College with Dell, Apple, and CDW-G.

 

 

Procurement requests and inquiries may be submitted on the OTS Self-Service Portal.  Typically within one business day, an OTS staff member will contact you to confirm the request and verify any additional information including the funding source.  Purchases will be charged directly to the six-digit Banner index you provide and may be split between multiple funding sources upon checkout.

For simple peripheral purchases, items will be shipped directly to your office and installed by an OTS staff member upon receipt.  For desktop computers and laptops, items will be shipped directly to OTS for initial software installation and configuration.  Once the initial installation and configuration are complete, an OTS technician will schedule a time for pick-up (laptops) or installation (desktops).

Tech Support

Support

 

Help Desk Locations & Hours:
Monday -Thursday: 8:30 AM - 7:00 PM (Walk-Up Support closes at 5:30 PM)
Friday: 8:30 AM - 4:00 PM

  • Rome 354 - 801 22nd Street NW
  • Flagg B143 - 500 17th Street NW

202-994-HELP (4-4357)

[email protected]