Wesley BerryWesley Berry
Assistant Director, IT Service Delivery
Gideon BoadiGideon Afirim Boadi
Senior Audiovisual Technician
William BonnettWilliam Bonnett
Technical Support Coordinator
Benjamin CarletonBenjamin Carleton
Systems Administrator
Robert HagenRobert Hagen
Systems Engineer
David HarveyDavid Harvey
Senior IT Business Analyst
Christopher JacksonChristopher Jackson
Systems Engineer
Todd KentTodd Kent
Audiovisual Engineer
Glen MacLachlanGlen MacLachlan
Senior High Performance Computing Specialist
Janis NicholasJanis Nicholas
Technical Support Associate, Tier III
Randall ShoreRandall Shore
Director of Information Technology
Michael ThorntonMichael Thornton
Application Administrator, ServiceNow
Nicholas WakupNicholas Wakup
Technical Support Coordinator
Audrey WilliamsAudrey Ramona Williams
IT Procurement Coordinator



The OTS Help Desk operates Monday through Thursday between the hours of 8:30 AM and 7:00 PM and Friday between the hours of 8:30 AM and 4:00 PM.  During these hours, support is available by phone and by email.

Help Desk Locations:

  • Rome 354 - 801 22nd Street NW
  • Flagg B143 - 500 17th Street NW


[email protected]


Tech Support