Services Breakdown Venn Diagram

The Columbian College Office of Technology Services (OTS) is the primary technology services provider for the Columbian College of Arts and Sciences.  OTS implements technology strategy, policies, and operational procedures in support of the College's instructional, research, and administrative functions.  Serving a total user population of 9,000 constituents spread across five campuses, OTS strives to provide fast, reliable, and efficient service.  OTS administers and maintains the College's heterogeneous end-user computing environment comprised of Mac OS, Windows XP, and Windows 7 desktops, and a server-side infrastructure comprised of Mac OS X Server, Microsoft Active Directory, Citrix XenDesktop and XenApp, and Drupal Web Content Management System.  The Columbian College’s server infrastructure has been designed and implemented as a private (internal) cloud.  In addition to end-user and server-side computing, OTS has designed, implemented, and now maintains specialized systems for the School of Media and Public Affairs, Elliott School of International Affairs, and Alexandria Graduate Education Center.  The Office of Technology Services is committed to maintaining, improving, and enhancing the technology experience of the College's faculty, staff, and students in support of the College and University’s overall mission.

The Division of Information Technology (DoIT) is the chief provider of technology infrastructure, services, and applications at GW.   DoIT maintains the campus wired network for data and voice, as well as GWireless for wireless Internet across GW’s campuses.  DoIT leverages its robust network infrastructure to deliver essential enterprise systems, including GW E-Mail (outsourced to Google), Banner (student registration, HR/Payroll, DegreeMap), Oracle EAS (budgeting, accounting, procurement), Kronos TimeKeeper, and Documentum.  The University’s main 24-Hour IT Support Center is managed by the Division of IT, and provides basic support to faculty, staff, and students related to network connectivity and enterprise systems.  The Columbian College leverages the Division’s main datacenter facility on the Foggy Bottom Campus to host its server and storage infrastructure.  Columbian College Technology Services works closely with the division, partnering in the areas of security and desktop patch management.

Academic Technologies (AT) provides support to GW faculty utilizing University technology-enabled classrooms.  AT is responsible for the design, implementation, and maintenance of general classroom A/V systems across GW’s Foggy Bottom, Mount Vernon, and Ashburn campuses.    AT administers and provides contract administration, training, and support for the Blackboard course management system (hosted externally by Blackboard).  Leveraging a diverse set of instructional tools, Academic Technologies is the parent organization to the Teaching and Learning Collaborative, which provides instructional design services for faculty.  In 2010, AT launched GW’s first Mobile application, developed and maintained in partnership with GW students.  The Columbian College works with Academic Technologies as a partner to execute the annual Faculty Workstation Initiative.  AT facilitates the procurement and delivery of FWI hardware, while Columbian College Technology Services conducts system imaging, installation, data transfers, on-going end user support, and recycling of equipment for faculty.